Expert Technical Support

24/7 Support Services

Dedicated Account Manager

Quick Resolutions

Staff experienced with Pharmacometrics, Genomics, Biostatistics and Translational Medicine Tools

Web based support tickets management system

Rudraya recognizes that scientists and IT managers need more than just software.

Expert Technical Support on commercial or open source applications. Any Pharmacometrics, Genomics, Biostatistics or Translational Medicine infrastructure based on combination of commercial and open source solutions can become very challenging to support and manage.

Our support policy is like no other and our knowledgeable team treats our customers how we expect to be treated when calling other vendors for support.

  • 24/7 Support Services

  • Dedicated Account Manager

  • Quick Resolutions

  • Staff experienced with Pharmacometrics, Genomics, Biostatistics and Translational Medicine Tools

  • Web based support tickets management system

Standard

  • Unlimited support ticket requests

  • Unlimited number of users

  • Response within 1 business day for critical incidents

  • Response within 2 business day for all other incidents

  • 9 AM to 5PM

Standard 24/7

  • Unlimited support ticket requests

  • Unlimited number of users

  • Response within 1 business day for critical incidents

  • Response within 2 business day for all other incidents

  • 24 x 7

Premium

  • Unlimited support ticket requests

  • Unlimited number of users

  • Response within 4 hours for critical incidents

  • Response within 1 business day for all other incidents

  • 9 AM to 5PM

Premium 24/7

  • Unlimited support ticket requests

  • Unlimited number of users

  • Response within 4 hours for critical incidents

  • Response within 1 business day for all other incidents

  • 24 x 7

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Booth #1

20th to 23rd, 2019
Orlando, FL

Booth # 1838
November 3–6, 2019

San Antonio, Texas

Booth # 102

March 18th - 21st, 2020

Houston, TX

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24x7 Technical Support

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