Expert Technical Support

Expert Technical Support on commercial or open source applications.

Rudraya recognizes that scientists and IT managers need more than just software. Any Pharmacometrics, Genomics, Biostatistics or Translational Medicine infrastructure based on combination of commercial and open source solutions can become very challenging to support and manage.

Our support policy is like no other and our knowledgeable team treats our customers how we expect to be treated when calling other vendors for support.

  • 24/7 Support Services
  • Dedicated Account Manager
  • Quick Resolutions
  • Staff experienced with Pharmacometrics, Genomics, Biostatistics and Translational Medicine Tools
  • Web based support tickets management system


SUPPORTED TECHNOLOGIES

Pharmacometrics Tools Workload Management Tools Operating Systems Fortran Compilers Multiple Message Passing (MPI) Libraries
NONMEM
PsN
R
Xpose
PDx-Pop
Census
Wings
S-Plus
Subversion
Pirana
IBM Platform LSF
Sun Grid Engine
MashFrame NM
Pcluster
Mosix
Red Hat
SUSE
CentOS
Scientific Linux
Debian
Ubuntu
GCC G77
G95
GFORTRAN
Intel Fortran
MPICH2
MVAPICH
MVAPICH2
OpenMPI
         













SUPPORT PLANS

Standard Unlimited support ticket requests
Unlimited number of users
Response within 1 business day for critical incidents
Response within 2 business day for all other incidents
9 AM to 5PM
Standard 24 x 7 Unlimited support ticket requests
Unlimited number of users
Response within 1 business day for critical incidents
Response within 2 business day for all other incidents
24 x 7
Premium Unlimited support ticket requests
Unlimited number of users
Response within 4 hours for critical incidents
Response within 1 business day for all other incidents
9 AM to 5PM
Premium 24 x 7 Unlimited support ticket requests
Unlimited number of users
Response within 4 hours for critical incidents
Response within 1 business day for all other incidents
24 x 7
Home Offerings Expert Technical Support

Affiliation and Accreditation

Rudraya Support

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